A customer can request a cancellation/ refund only within 24 hours of the purchase.
No refund/ cancellation request will be entertained after 24 Hours of the purchase under any circumstances.
A payment gateway fee of 2% of the paid amount and a processing fee of 5% of the paid amount will be deducted from the amount to be refunded.
The Refund request email must be sent to email@example.com within 24 hours of the purchase.
The below process must be followed to get the refund:
- Please send an email asking for a refund to firstname.lastname@example.org
- Kindly send the email from the registered email address only.
- Make sure to write the word “Refund” in the Subject Line.
- The refund request email must be sent within 24 hours of the purchase, if not, the refund request cannot be processed whatsoever.
- After receiving your email, it will take up to 3 working days to process your refund. So kindly wait for 3 working days to get the response.
- Please do not send multiple emails, the system may spam your email address and block it.
- After your Refund is processed, you will get the confirmation email at your registered email id.
- Once the Refund is processed, It will take up to 7 working days for the amount to get credited to the Source Bank Account/ payment method.
- The refund amount will only be credited to the same Bank Account / Card / Wallet from which you made the payment.